- Production Time: Each of our custom rugs is meticulously handcrafted from scratch, requiring 4-9 weeks to create.

- Shipping Time: After production, your rug will be shipped out within 2 business days via one of our trusted shipping partners.

- Order Updates: We believe in keeping you informed every step of the way. From the initial stages of crafting to the final shipment, we'll provide regular updates on your rug's progress.

- Tracking Your Order: As soon as your rug is packaged and ready to be sent, you will receive a tracking number. This allows you to conveniently track the shipment and know exactly when your unique rug will arrive at your doorstep.

- Customer Satisfaction: Our commitment is to ensure that you have a seamless experience, from placing your order to the joy of unrolling your custom rug at home.

Shipping Partners: 

• Canada Post
• Fed-Ex
• USPS
• UPS